A US-based steel manufacturer utilized ROIG’s expertise in Retail Planning to completely redesign its Sales and Operations Planning (S&OP) process. The client faced significant gaps between its sales and operations functions due to decentralized operations and underdeveloped capabilities. ROIG's approach aimed to bridge these gaps by:
1. Aligning on key planning elements, such as made-to-stock vs. made-to-order and service levels.
2. Identifying and defining critical metrics, along with developing supporting reports and tools.
3. Redesigning the S&OP process and business rhythms (weekly, monthly, quarterly, and annually).
These initiatives led to improved inventory turnover, enhanced in-stock performance, and a more efficient operational network.